Automate customer support for your Swiss business.
Answer repeat customer questions around the clock from your own help pages and policies, in German, French, Italian or English. When a person needs to follow up, the agent collects an email or phone number.
Why Swiss support teams use intoCHAT
Answer repeat questions automatically without lowering the service standard Swiss customers expect.
Answers outside office hours
Common questions get an answer at night and on weekends, taken from your own help pages, policies and FAQs.
Replies in the customer's language
One agent answers each customer in the language they write in.
Grounded answers, not guesses
Built-in rules keep answers tied to your sources. When the answer isn't there, the agent says so instead of inventing one.
Contact details when a person is needed
The agent can ask for an email address or phone number. You and up to five colleagues get an email alert for every new lead.
Your wording for key answers
Add Q&A pairs for answers you want worded exactly. They take priority over your other sources.
See what customers ask
Chat logs with search and date filters show every question and answer, so you can close gaps in your content.
The Swiss service standard, automated
Swiss customers expect more than a chatbot that says "I cannot help with that". They expect the same care a trained Swiss agent would give: their own language, accurate information, and a clear next step when the answer is not in the playbook. intoCHAT grounds answers in your own help pages, policies and documents, replies in the language each customer writes in, and says when it doesn't know. When a customer needs a personal reply, it collects an email or phone number and alerts your team by email.
Telecom & utilities
Bill and plan questions answered from your own content; live lookups through custom API actions if you have an API.
Banking & insurance
Product and policy questions answered from approved content; contact details collected for licensed advisors.
Transport & hospitality
Schedule, booking-policy and concierge questions answered 24/7 in the guest's language.
Retail & e-commerce
Returns-policy, sizing and product questions answered before they reach your inbox; live product search for connected shops.
Everything your Swiss support team needs
Test, prioritize and improve what the agent tells your customers.
Playground before go-live
Ask the questions your customers ask and adjust the instructions until the answers fit. Nothing is public until you embed it.
Source priority
Star your most reliable sources so they rank higher, without retraining. Q&A answers always take priority.
Welcome message and suggested questions
Clickable question chips point visitors to the topics you answer most often.
Chat logs to close gaps
See what customers asked and how the agent replied. Add missing content and retrain the source when something changes.
How your data is handled
- You decide which pages and documents the agent learns from
- Edit, download, retrain or delete any source whenever you like
- Visitors share contact details only when they choose to
- Built-in rules keep answers grounded in your content and resist prompt injection
- The agent says when it doesn't know instead of inventing an answer
- Every conversation is visible to you in the chat logs
Common questions from Swiss support leaders
Take repeat questions off your Swiss support team
Start on the free plan, no credit card needed, and test the agent on your own help content before it goes live.
Create your agent free