Skip to content
intoCHAT

For online shops

Answers for shoppers, from your own shop

An agent that knows your products, shipping and returns because it has read your shop's pages. Connect your order system and it can tell customers where their parcel is.

  • Product, shipping and returns answers
  • Order lookups through your API
  • One script on your shop

Free to try with your own website. No account needed.

Explore use cases
A conversation in practiceExample: an agent for Alpenfuchs Outdoor
Alpenfuchs OutdoorAI assistant
Do the Tarn hiking boots run small? I'm usually a 43.
They run about half a size small, so most customers order a 43.5. If they don't fit, returns are free within 30 days. Details are in the size guide.
Where is my order? It's number 48213.

Looked up with the action “Check order status”

Order 48213 left our warehouse yesterday and should arrive on Thursday. You can follow it with the tracking link.

Questions it can answer

Most questions in a shop are already answered somewhere on your site. The agent finds the right page; for live data it uses an action you connect.

  • Do you ship to Austria, and what does it cost?

    From a page

    Your shipping page

  • How do I return something?

    From a page

    Your returns policy

  • Which size should I order?

    From a page

    Your size guides and product pages

  • Is this jacket also available in green?

    From a page

    Your product pages

  • Is it in stock?

    From a pageThrough an action

    Your product pages, or an action connected to your stock system for live numbers

  • Where is my order?

    Through an action

    An action connected to your order system

What you set up

Start with your content. Add the connections and instructions your business needs.

  1. Your shop's pages

    Crawl your shop and choose which pages to read: products, shipping, returns, size guides and FAQ. Add PDFs such as care instructions.

  2. An order lookup

    Add an action that calls your order system with the order number the customer gives. You can paste a cURL command to set it up.

  3. Instructions

    Start from the E-commerce Specialist template, then set your tone and rules, for example never to promise a delivery date the order system hasn't confirmed.

Set it up for your business

See how an agent answers from your website before creating an account.

Create a free account to build the agent, then add it to your site with one line of code. The documentation covers each step, and pricing lists what each plan includes.

Free to try with your own website. No account needed.