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intoCHAT

For customer support teams

Answer the common questions, hand over the rest

The agent answers repeat questions from your help content at any hour. When it can't solve something, it collects the customer's contact details for your team instead of guessing.

  • Answers from your help content
  • Contact capture when needed
  • Conversations your team can review

Free to try with your own website. No account needed.

Explore use cases
A conversation in practiceExample: an agent for Kaffeewerk
KaffeewerkAI assistant
My machine shows error E4. What does that mean?
E4 means the water tank isn't seated properly. Lift it out, check that the valve at the bottom is clean, and push it back until it clicks. The steps are in the troubleshooting guide.
I've done that and it still shows E4.
Then the machine needs a technician. Leave your email address and our service team will get back to you.Your email addressSend

Questions it can answer

Repeat questions have documented answers. Questions that need a person are routed to one, with the customer's contact details already collected.

  • How do I reset my password?

    From a page

    Your help center

  • What does this error message mean?

    From a page

    Your troubleshooting guides and manuals, PDFs included

  • When are you open, and how do I reach you?

    From a page

    Your contact page

  • What's the status of my request?

    Through an action

    An action connected to your ticket or order system

  • Nothing helped. Can someone contact me?

    Through the lead form

    Lead collection: a form in the chat that asks for an email address or phone number

What you set up

Start with your content. Add the connections and instructions your business needs.

  1. Your help content

    Crawl your help center and upload manuals, policies and troubleshooting guides. Add Q&A pairs for answers that must be worded exactly.

  2. A route to your team

    Turn on lead collection so the agent asks for an email address or phone number when a customer needs a person. Contacts appear on the Leads tab and export as CSV.

  3. Instructions

    Start from the Customer Support Agent template and add your contact details and escalation rules, so the agent offers them instead of guessing.

Set it up for your business

See how an agent answers from your website before creating an account.

Create a free account to build the agent, then add it to your site with one line of code. The documentation covers each step, and pricing lists what each plan includes.

Free to try with your own website. No account needed.