AI customer support for Austrian businesses
Answer common customer questions on your website at any hour, in the customer's own language. An intoCHAT agent learns from your help pages and policies, and your team takes the cases that need a person.
Support for Austrian businesses of any size
Whether you run a family hotel or an online shop, the agent covers the repeat questions so your team doesn't have to.
Answers outside office hours
Common questions get an answer at night and on weekends, taken from your own help pages, policies and FAQs.
Grounded answers, not guesses
Built-in rules keep answers tied to your sources. When the answer isn't there, the agent says so instead of inventing one.
Contact details when a person is needed
The agent can ask for an email address or phone number. You and up to five colleagues get an email alert for every new lead.
Customer support for Austrian customers and guests
Many Austrian businesses serve customers well beyond Austria: guests from neighboring countries, online shoppers across the German-speaking region and B2B clients in Central and Eastern Europe. Support teams are often small, and questions arrive in the evening and on weekends. An intoCHAT agent answers from your help pages, policies and FAQs, in the visitor's language. It says when it doesn't know, and it can ask for an email address or phone number so your team can reply personally.
Tourism and hospitality
Answer questions about arrival, check-in, ski passes and opening hours, and link to your booking page.
Online retail
Answer shipping, returns and payment questions from your policy pages.
Trades and services
Answer questions about services, service areas and how to request a quote.
Insurance and energy providers
Answer general questions about rates, contracts and forms from your published documents.
Tools for reliable support answers
Test, prioritize and improve what the agent tells your customers.
Playground before go-live
Ask the questions your customers ask and adjust the instructions until the answers fit. Nothing is public until you embed it.
Source priority
Star your most reliable sources so they rank higher, without retraining. Q&A answers always take priority.
Welcome message and suggested questions
Clickable question chips point visitors to the topics you answer most often.
Chat logs to close gaps
See what customers asked and how the agent replied. Add missing content and retrain the source when something changes.
How your data is handled
- You decide which pages and documents the agent learns from
- Edit, download, retrain or delete any source whenever you like
- Visitors share contact details only when they choose to
- Built-in rules keep answers grounded in your content and resist prompt injection
- The agent says when it doesn't know instead of inventing an answer
- Every conversation is visible to you in the chat logs
Customer support questions from Austria
Start AI customer support for your business in Austria
Train the agent on your help content and see how it answers before it goes live.
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