AI customer support for Berlin businesses
Let an AI agent answer your customers' common questions on your website, day and night, in their own language. Your team handles the cases that need a person.
Support that keeps up with a Berlin team
Small teams, international customers and questions at all hours. The agent covers the repeat questions.
Answers outside office hours
Common questions get an answer at night and on weekends, taken from your own help pages, policies and FAQs.
Grounded answers, not guesses
Built-in rules keep answers tied to your sources. When the answer isn't there, the agent says so instead of inventing one.
Contact details when a person is needed
The agent can ask for an email address or phone number. You and up to five colleagues get an email alert for every new lead.
Customer support for Berlin's mix of customers
Berlin companies often serve customers across Germany, Europe and beyond, and many teams run support in German and English at once. Startups grow quickly, and hotels and attractions get questions from visitors before and during their stay. An intoCHAT agent learns from your help pages, policies and FAQs, answers in the visitor's language and says when it doesn't know. When a customer needs a personal reply, it can collect an email address or phone number and alert your team by email.
SaaS and startups
Answer how-to, account and pricing questions from your help center and docs.
Tourism and hotels
Answer questions about check-in, directions and house rules, and link to your booking page.
Online shops
Answer shipping, returns and payment questions from your policy pages. The agent does not look up individual orders.
Services and agencies
Answer questions about services and prices from your website, and collect contact details for follow-up.
Tools for reliable support answers
Test, prioritize and improve what the agent tells your customers.
Playground before go-live
Ask the questions your customers ask and adjust the instructions until the answers fit. Nothing is public until you embed it.
Source priority
Star your most reliable sources so they rank higher, without retraining. Q&A answers always take priority.
Welcome message and suggested questions
Clickable question chips point visitors to the topics you answer most often.
Chat logs to close gaps
See what customers asked and how the agent replied. Add missing content and retrain the source when something changes.
How your data is handled
- You decide which pages and documents the agent learns from
- Edit, download, retrain or delete any source whenever you like
- Visitors share contact details only when they choose to
- Built-in rules keep answers grounded in your content and resist prompt injection
- The agent says when it doesn't know instead of inventing an answer
- Every conversation is visible to you in the chat logs
Customer support questions from Berlin
Start AI customer support for your Berlin business
Train the agent on your help content and see how it answers before it goes live.
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