AI customer support for Cologne businesses
When a trade fair, a big concert or carnival brings crowds to Cologne, customer questions pile up. An intoCHAT agent answers them on your website from your own content, at any hour.
Support that handles the busy weeks
Your team stays the same size when visitor numbers jump. The agent answers the repeat questions.
Answers outside office hours
Common questions get an answer at night and on weekends, taken from your own help pages, policies and FAQs.
Grounded answers, not guesses
Built-in rules keep answers tied to your sources. When the answer isn't there, the agent says so instead of inventing one.
Contact details when a person is needed
The agent can ask for an email address or phone number. You and up to five colleagues get an email alert for every new lead.
Customer support for Cologne's busy calendar
Cologne's calendar is full: international trade fairs, large concerts and sports events, and a carnival season that fills the city. Media companies, hotels, event organizers and retailers all have busy periods when the same questions arrive many times a day. An intoCHAT agent answers those questions from your pages and documents, in the visitor's language. Q&A pairs let you add short-term information, such as event dates or changed opening hours, and they take priority over other sources.
Events and trade fairs
Answer questions about dates, tickets, directions and accessibility from your event pages.
Hotels and hospitality
Answer guest questions about check-in, parking and location, and link to your booking page.
Media and entertainment
Answer audience questions about shows, tickets and how to take part, from your own pages.
Retail
Answer questions about opening hours, products and returns, and show product cards from your online shop.
Tools for reliable support answers
Test, prioritize and improve what the agent tells your customers.
Playground before go-live
Ask the questions your customers ask and adjust the instructions until the answers fit. Nothing is public until you embed it.
Source priority
Star your most reliable sources so they rank higher, without retraining. Q&A answers always take priority.
Welcome message and suggested questions
Clickable question chips point visitors to the topics you answer most often.
Chat logs to close gaps
See what customers asked and how the agent replied. Add missing content and retrain the source when something changes.
How your data is handled
- You decide which pages and documents the agent learns from
- Edit, download, retrain or delete any source whenever you like
- Visitors share contact details only when they choose to
- Built-in rules keep answers grounded in your content and resist prompt injection
- The agent says when it doesn't know instead of inventing an answer
- Every conversation is visible to you in the chat logs
Customer support questions from Cologne
Start AI customer support for your Cologne business
Train the agent on your content and see how it answers before it goes live.
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