AI customer support for Frankfurt businesses
Banks, insurers, consultancies and travel businesses in Frankfurt get many general questions. An intoCHAT agent answers them on your website from your published content and leaves personal cases to your team.
Support that sticks to your sources
General questions get accurate answers from your documents. Questions that need an advisor get a clear route to your team.
Answers outside office hours
Common questions get an answer at night and on weekends, taken from your own help pages, policies and FAQs.
Grounded answers, not guesses
Built-in rules keep answers tied to your sources. When the answer isn't there, the agent says so instead of inventing one.
Contact details when a person is needed
The agent can ask for an email address or phone number. You and up to five colleagues get an email alert for every new lead.
Customer support for Frankfurt's finance and business travel
As Germany's financial center and a major airport and trade fair city, Frankfurt is full of businesses whose customers ask about fees, documents, processes and opening hours. Many of them write in English as well as German. An intoCHAT agent answers general questions from the documents you publish and says when it doesn't know. It does not access customer accounts on its own. Personal questions go to your team, with the visitor's contact details sent to you by email when they choose to share them.
Banks and payment providers
Answer general questions about products, fees, documents and branch hours.
Insurance and brokers
Explain products and processes, and collect contact details from people who want advice.
Consulting and professional services
Answer questions about services and how to start working together.
Hotels and business travel
Answer questions about location, airport connections and check-in, and link to your booking page.
Tools for reliable support answers
Test, prioritize and improve what the agent tells your customers.
Playground before go-live
Ask the questions your customers ask and adjust the instructions until the answers fit. Nothing is public until you embed it.
Source priority
Star your most reliable sources so they rank higher, without retraining. Q&A answers always take priority.
Welcome message and suggested questions
Clickable question chips point visitors to the topics you answer most often.
Chat logs to close gaps
See what customers asked and how the agent replied. Add missing content and retrain the source when something changes.
How your data is handled
- You decide which pages and documents the agent learns from
- Edit, download, retrain or delete any source whenever you like
- Visitors share contact details only when they choose to
- Built-in rules keep answers grounded in your content and resist prompt injection
- The agent says when it doesn't know instead of inventing an answer
- Every conversation is visible to you in the chat logs
Customer support questions from Frankfurt
Start AI customer support for your Frankfurt business
Train the agent on your published documents and see how it answers before it goes live.
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