AI customer support for Munich businesses
Insurance, automotive and tech customers in Munich ask detailed questions. An intoCHAT agent answers them on your website from your own documents and says when it doesn't know.
Support for customers who ask precise questions
The agent answers from your sources, not from guesswork, and passes contact details to your team when a case needs a person.
Answers outside office hours
Common questions get an answer at night and on weekends, taken from your own help pages, policies and FAQs.
Grounded answers, not guesses
Built-in rules keep answers tied to your sources. When the answer isn't there, the agent says so instead of inventing one.
Contact details when a person is needed
The agent can ask for an email address or phone number. You and up to five colleagues get an email alert for every new lead.
Customer support for Munich's industries
Munich's economy is shaped by car makers and their suppliers, by insurers and by a growing tech sector. Customers in these fields read terms carefully and expect accurate answers about coverage, service, contracts and product details. An intoCHAT agent answers from the documents you choose: product pages, terms, brochures and FAQs. Q&A pairs let you fix the exact wording for sensitive questions, and they take priority over other sources.
Insurance
Answer questions about products, coverage and how to report a claim, using your published documents.
Automotive and dealers
Answer questions about service, opening hours and models, and collect contact details for follow-up. Appointments stay in your own system.
Tech and software
Answer setup, account and pricing questions from your docs and help center.
Retail and hospitality
Answer questions about opening hours, products and reservations, and link to your shop or booking pages.
Tools for reliable support answers
Test, prioritize and improve what the agent tells your customers.
Playground before go-live
Ask the questions your customers ask and adjust the instructions until the answers fit. Nothing is public until you embed it.
Source priority
Star your most reliable sources so they rank higher, without retraining. Q&A answers always take priority.
Welcome message and suggested questions
Clickable question chips point visitors to the topics you answer most often.
Chat logs to close gaps
See what customers asked and how the agent replied. Add missing content and retrain the source when something changes.
How your data is handled
- You decide which pages and documents the agent learns from
- Edit, download, retrain or delete any source whenever you like
- Visitors share contact details only when they choose to
- Built-in rules keep answers grounded in your content and resist prompt injection
- The agent says when it doesn't know instead of inventing an answer
- Every conversation is visible to you in the chat logs
Customer support questions from Munich
Start AI customer support for your Munich business
Train the agent on your documents and see how it answers before it goes live.
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