Why Swiss SMEs run WhatsApp through intoCHAT
WhatsApp is the default messaging channel across Switzerland. Make it work for your business.
Official WhatsApp Business API
Meta-approved integration with templated messages, opt-in management, verified profile.
DE, FR, IT, EN replies
One Swiss WhatsApp number, four languages. Customers get answered in their own.
Appointments, orders, status — automated
Booking reminders, order updates, delivery tracking, payment links via WhatsApp.
Swiss FADP & GDPR compliant
EU-region storage; Swiss-region on enterprise plans.
Live handoff to your agents
When the conversation needs a human, hand off cleanly with the full transcript.
Works alongside web chat & email
Customers move across channels — same bot, same knowledge, same memory.
WhatsApp in Germany: dominant channel, strict compliance
WhatsApp is the dominant messaging app in Germany — over 85% adult adoption across age groups. For German SMBs in retail, services, healthcare and hospitality, WhatsApp is now expected by customers as a service channel. The German compliance bar is high: DSGVO requires explicit opt-in for outbound templates, clear data-processor disclosure for Meta as sub-processor, and BSI-aligned security posture for sensitive verticals. intoCHAT handles the BSP onboarding, AVV signing, and template approval — so your team focuses on the service, not the paperwork.
Retail & e-commerce
Order status, returns, Klarna/Sofort payment questions, delivery (DHL) tracking.
Healthcare practices
Appointment reminders, prescription pickup, intake forms — DSGVO-compliant for health data.
Hospitality
Hotels (Mövenpick, Steigenberger, Maritim) and restaurants — bookings and concierge.
Services & Handwerk
Plumbers, electricians, cleaning services — quick quote requests and scheduling.
A WhatsApp chatbot platform built for operations
More than message templates — a full automation layer for the WhatsApp Business channel.
Trained on your content
Menus, pricing, policies, hours, FAQ — the bot answers from your sources.
Booking & order workflows
Calendar availability, payment links, address capture, confirmation messages.
Agent inbox
Your team handles handoffs from a shared WhatsApp inbox with full history.
Channel analytics
See which WhatsApp flows convert and where the bot escalates.
Designed for compliance from day one.
- Compliant with the revised Swiss FADP (nFADP)
- GDPR-ready, DPA available on request
- EU-region hosting (Swiss-region on enterprise plans)
- Native DE / FR / IT / EN handling
- SSO and audit logging on enterprise plans