Why Swiss SMEs run WhatsApp through intoCHAT
WhatsApp is the default messaging channel across Switzerland. Make it work for your business.
Official WhatsApp Business API
Meta-approved integration with templated messages, opt-in management, verified profile.
DE, FR, IT, EN replies
One Swiss WhatsApp number, four languages. Customers get answered in their own.
Appointments, orders, status — automated
Booking reminders, order updates, delivery tracking, payment links via WhatsApp.
Swiss FADP & GDPR compliant
EU-region storage; Swiss-region on enterprise plans.
Live handoff to your agents
When the conversation needs a human, hand off cleanly with the full transcript.
Works alongside web chat & email
Customers move across channels — same bot, same knowledge, same memory.
Why WhatsApp matters in Basel
Basel is Switzerland's life-sciences capital — home to Roche, Novartis, Lonza and a deep ecosystem of CDMOs, biotech startups and medical-device firms. The city sits at the corner of three countries, so cross-border German, French and English traffic is routine. Pharmacovigilance, medical-affairs and regulatory teams need controlled, auditable AI responses pulled from approved content libraries.
Pharma & biotech
Distributor, HCP and patient inquiries from approved content libraries.
Chemicals & materials
Technical product questions, safety data, ordering support.
Medical devices
Field-service lookups, training answers, regulatory routing.
Cross-border SMEs
DE/FR/EN service for clients in Switzerland, France and Germany.
A WhatsApp chatbot platform built for operations
More than message templates — a full automation layer for the WhatsApp Business channel.
Trained on your content
Menus, pricing, policies, hours, FAQ — the bot answers from your sources.
Booking & order workflows
Calendar availability, payment links, address capture, confirmation messages.
Agent inbox
Your team handles handoffs from a shared WhatsApp inbox with full history.
Channel analytics
See which WhatsApp flows convert and where the bot escalates.
Designed for compliance from day one.
- Compliant with the revised Swiss FADP (nFADP)
- GDPR-ready, DPA available on request
- EU-region hosting (Swiss-region on enterprise plans)
- Native DE / FR / IT / EN handling
- SSO and audit logging on enterprise plans