WhatsApp chatbots for Basel businesses.
Connect your WhatsApp Business number and intoCHAT's AI agent answers Basel customers there, from your own content and in the language each customer writes in. Your team can pause the AI and reply from the transcript. Starter and up.
Your AI agent, answering on WhatsApp
Connect your WhatsApp Business number and the agent answers the people who write to it, with the same knowledge and actions as in your website chat. Available on Starter and up.
Answers on your WhatsApp number
Connect a WhatsApp Business number through the WhatsApp Cloud API with "Sign up with Meta" or a system user token. Customers write to it as they do today.
Trained on your content
The same knowledge, instructions and actions as your website chat: your pages, files, text, Q&A pairs and Notion pages.
Replies in the customer's language
German, French, Italian, English and more: the agent answers in the language each customer writes in.
Your team can take over
WhatsApp conversations appear on the Conversations tab with a WhatsApp badge. Pause the AI, reply from the transcript, then resume it; the AI also resumes by itself after 24 hours.
Contacts and leads
Each customer's WhatsApp number and profile name become a contact, and contact details people type are saved as leads, with an email alert for every new lead.
Actions and order lookups
API actions, procedures, hand-off by email and order lookups work as in the widget. Buttons and product cards are sent as "label: link" lines.
Basel businesses on WhatsApp
Basel is Switzerland's life-sciences capital — home to Roche, Novartis, Lonza and a deep ecosystem of CDMOs, biotech startups and medical-device firms. The city sits at the corner of three countries, so cross-border German, French and English traffic is routine. Medical-affairs and regulatory teams need AI answers that stay within approved content libraries.
Pharma & biotech
Distributor, HCP and patient inquiries from approved content libraries.
Chemicals & materials
Technical product questions, safety data, ordering questions.
Medical devices
Field-service and training answers from your manuals; contact requests for specialist follow-up.
Cross-border SMEs
Answers in German, French or English for clients in Switzerland, France and Germany.
How the WhatsApp channel works
What the agent does on WhatsApp, and what it leaves out.
Connect from the Share tab
Open the agent's Share tab, choose WhatsApp in the Channels card and sign up with Meta. The account owner and admins can connect a number.
Counted like website chat
Each AI reply counts as one message on your plan with the default model, more with a larger model. Your team's replies don't count. Starter includes 3 channels per agent, Pro 6.
Follows Meta's 24-hour rule
The agent only answers messages customers send. It never writes first and sends no marketing or template messages, and your team can reply within 24 hours of the last message.
Text, photos and PDFs
The agent reads text, and photos and PDFs while visitor attachments are on. Voice notes, videos and locations get a short reply asking for text. Forms and booking times are not shown in WhatsApp.
Messenger and Instagram too
The same agent can also answer on a Facebook Page through Messenger and on an Instagram professional account. Each counts as one channel.
Inbox, routing and API
Filter the Inbox by channel, use the channel in routing rules and triggers, and read WhatsApp conversations through the REST API and the MCP server.
How your data is handled
- You decide which pages and documents the agent learns from
- Edit, download, retrain or delete any source whenever you like
- Visitors share contact details only when they choose to
- Built-in rules keep answers grounded in your content and resist prompt injection
- The agent says when it doesn't know instead of inventing an answer
- Every conversation is visible to you in the chat logs
WhatsApp questions from Basel businesses
Put your AI agent on WhatsApp
Start on the free plan, no credit card needed, and train the agent on your website. Connect your WhatsApp number on Starter or higher.
Create your agent free