WhatsApp chatbots for Bern businesses.
Serve Bern customers on WhatsApp Business — the channel they already use — with native DE / FR / IT / EN replies, Swiss FADP compliance, and clean handoff to your support agents.
Why Swiss SMEs run WhatsApp through intoCHAT
WhatsApp is the default messaging channel across Switzerland. Make it work for your business.
Official WhatsApp Business API
Meta-approved integration with templated messages, opt-in management, verified profile.
DE, FR, IT, EN replies
One Swiss WhatsApp number, four languages. Customers get answered in their own.
Appointments, orders, status — automated
Booking reminders, order updates, delivery tracking, payment links via WhatsApp.
Swiss FADP & GDPR compliant
EU-region storage; Swiss-region on enterprise plans.
Live handoff to your agents
When the conversation needs a human, hand off cleanly with the full transcript.
Works alongside web chat & email
Customers move across channels — same bot, same knowledge, same memory.
Why WhatsApp matters in Bern
Bern is Switzerland's federal capital — home to the Bundeshaus, federal agencies, Swisscom, Post and a large concentration of public-sector and adjacent SMEs. The city's economy is steady and process-driven, with strict procurement norms. Multilingual service in German and French is the day-to-day requirement.
Public sector & federal agencies
Citizen-facing answers from published information, in the language people write in.
Telecom & utilities
Billing and plan questions; outage status through a custom API action if you have a status API.
SME & Mittelstand
Pragmatic automation with fixed monthly plans and lead capture for follow-up.
Universities & research
Student, faculty and partner-facing service in German and English.
A WhatsApp chatbot platform built for operations
More than message templates — a full automation layer for the WhatsApp Business channel.
Trained on your content
Menus, pricing, policies, hours, FAQ — the bot answers from your sources.
Booking & order workflows
Calendar availability, payment links, address capture, confirmation messages.
Agent inbox
Your team handles handoffs from a shared WhatsApp inbox with full history.
Channel analytics
See which WhatsApp flows convert and where the bot escalates.
How your data is handled
- You decide which pages and documents the agent learns from
- Edit, download, retrain or delete any source whenever you like
- Visitors share contact details only when they choose to
- Built-in rules keep answers grounded in your content and resist prompt injection
- The agent says when it doesn't know instead of inventing an answer
- Every conversation is visible to you in the chat logs
WhatsApp chatbot questions from Bern businesses
Open WhatsApp as a Swiss-ready service channel
Start your free trial or book a 20-minute call. We'll show your bot answering on WhatsApp this week.
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