Why Swiss SMEs run WhatsApp through intoCHAT
WhatsApp is the default messaging channel across Switzerland. Make it work for your business.
Official WhatsApp Business API
Meta-approved integration with templated messages, opt-in management, verified profile.
DE, FR, IT, EN replies
One Swiss WhatsApp number, four languages. Customers get answered in their own.
Appointments, orders, status — automated
Booking reminders, order updates, delivery tracking, payment links via WhatsApp.
Swiss FADP & GDPR compliant
EU-region storage; Swiss-region on enterprise plans.
Live handoff to your agents
When the conversation needs a human, hand off cleanly with the full transcript.
Works alongside web chat & email
Customers move across channels — same bot, same knowledge, same memory.
Why WhatsApp matters in Bern
Bern is Switzerland's federal capital — home to the Bundeshaus, federal agencies, Swisscom, Post and a large concentration of public-sector and adjacent SMEs. The city's economy is steady and process-driven, with strict procurement and compliance norms. Multilingual service in DE and FR is the day-to-day requirement; data residency and audit trails are typically prerequisites for purchase.
Public sector & federal agencies
Citizen-facing service in DE, FR, IT, EN with strict residency.
Telecom & utilities
Billing, plan changes, outage status with live system lookups.
SME & Mittelstand
Pragmatic automation with predictable pricing and clean handoff.
Universities & research
Student, faculty and partner-facing service in DE/EN.
A WhatsApp chatbot platform built for operations
More than message templates — a full automation layer for the WhatsApp Business channel.
Trained on your content
Menus, pricing, policies, hours, FAQ — the bot answers from your sources.
Booking & order workflows
Calendar availability, payment links, address capture, confirmation messages.
Agent inbox
Your team handles handoffs from a shared WhatsApp inbox with full history.
Channel analytics
See which WhatsApp flows convert and where the bot escalates.
Designed for compliance from day one.
- Compliant with the revised Swiss FADP (nFADP)
- GDPR-ready, DPA available on request
- EU-region hosting (Swiss-region on enterprise plans)
- Native DE / FR / IT / EN handling
- SSO and audit logging on enterprise plans