Why Swiss SMEs run WhatsApp through intoCHAT
WhatsApp is the default messaging channel across Switzerland. Make it work for your business.
Official WhatsApp Business API
Meta-approved integration with templated messages, opt-in management, verified profile.
DE, FR, IT, EN replies
One Swiss WhatsApp number, four languages. Customers get answered in their own.
Appointments, orders, status — automated
Booking reminders, order updates, delivery tracking, payment links via WhatsApp.
Swiss FADP & GDPR compliant
EU-region storage; Swiss-region on enterprise plans.
Live handoff to your agents
When the conversation needs a human, hand off cleanly with the full transcript.
Works alongside web chat & email
Customers move across channels — same bot, same knowledge, same memory.
Why WhatsApp matters in Zurich
Zurich is Switzerland's largest economic hub — home to UBS, Credit Suisse's successor entities, Swiss Re, Zurich Insurance, and a dense cluster of fintech, insurtech and SaaS companies. Customer expectations skew toward fast, precise, multilingual service; compliance teams expect FADP-grade data handling out of the box. Most companies serve German-speaking Switzerland first but field daily FR, IT and EN traffic from international clients and ETH Zurich's research community.
Banking & insurance
Product questions, policy details, regulated-topic routing to licensed staff.
Fintech & SaaS
Onboarding, account questions, integration help — at startup pace.
Professional services
Law, accounting, consulting — DE-first with FR/IT/EN coverage.
Retail & hospitality
Bahnhofstrasse retail, ZRH airport hotels, restaurant bookings.
A WhatsApp chatbot platform built for operations
More than message templates — a full automation layer for the WhatsApp Business channel.
Trained on your content
Menus, pricing, policies, hours, FAQ — the bot answers from your sources.
Booking & order workflows
Calendar availability, payment links, address capture, confirmation messages.
Agent inbox
Your team handles handoffs from a shared WhatsApp inbox with full history.
Channel analytics
See which WhatsApp flows convert and where the bot escalates.
Designed for compliance from day one.
- Compliant with the revised Swiss FADP (nFADP)
- GDPR-ready, DPA available on request
- EU-region hosting (Swiss-region on enterprise plans)
- Native DE / FR / IT / EN handling
- SSO and audit logging on enterprise plans