For hotels, guesthouses and travel companies
AI chatbot for hotels and travel websites
Guests ask the same questions before every stay: check-in times, parking, pets, breakfast, cancellation. An agent trained on your website answers them in the guest's language and sends anyone ready to book to your booking engine.
Visitor: Hi, can we bring our dog? And is there parking at the hotel?
Agent: Yes, dogs are welcome in our garden rooms for 15 euros per night, with a bowl and blanket provided. We have 20 parking spaces in the courtyard at 12 euros per day. They can't be reserved in advance.
Visitor: Great. Do you have a double room free from 14 to 16 November?
Agent: I can't see live availability here. You can check free rooms and rates, and book directly, on our booking page. Is there anything else I can help with for your stay?
Visitor: We're also planning a family reunion for about 30 people next summer.
Agent: That sounds lovely. Our events team looks after group stays and private dinners. If you leave your email address or phone number, they will get back to you with some options.
Your front desk answers the same questions every day
Most messages to a hotel reception ask about things already published on your website: when check-in starts, whether dogs are allowed, how to get there from the airport, what the cancellation rules are. Guests write late at night, from other time zones and in other languages. Every email or call takes staff away from the guests in front of them, and a guest who waits too long for a reply often books through a booking platform instead.
What changes when guests can ask your website
Answers at any hour
Guests planning a trip in the evening get an answer straight away instead of waiting for reception to open.
Replies in the guest's language
The agent detects the language a guest writes in and answers in it, even if your content is only in English.
Guests sent to your booking engine
When a guest asks about rates or free rooms, the agent points them to your own booking page, so the booking stays direct.
Group and event enquiries captured
For weddings, conferences or group stays, the agent asks for an email address or phone number so your team can follow up.
Answers from your own policies
Cancellation, pet and child policies come from your pages and documents. When something isn't covered, the agent says so instead of guessing.
How to set it up
Add your website and documents
Paste your hotel's URL and pick the pages to read: rooms, facilities, location, FAQ and policies. Upload PDFs such as a spa price list, house rules or a conference brochure.
Write the rules for your front desk
Start from an instructions template and add what matters: where booking requests go, which phone number to give for urgent matters, and never to confirm availability or prices it cannot see.
Capture enquiries as leads
Turn on the lead form with keyword rules for words like wedding, group or conference. Every new lead is emailed to you and up to five colleagues.
Test and go live
Try real guest questions in the Playground, then add one script tag to your site or install the WordPress plugin.
What intoCHAT gives your hotel website
Website crawl
Reads up to 500 pages of your site, including pages that load with JavaScript, and skips any paths you exclude.
Brochures and menus
Upload PDF, Word, PowerPoint or Excel files, such as the restaurant menu, the spa price list or meeting room plans.
Exact answers for key policies
Add Q&A pairs for check-in times or cancellation rules. Q&A answers take priority over other sources.
Custom API actions
If your booking system has an API, the agent can call it during a chat, for example to look up free rooms for given dates.
Your brand in the chat
Import your logo and colors from your website, choose the bubble position and write your own welcome message.
Chat logs
Read every conversation to see what guests ask, then add missing information to your website or to the agent's sources.
Frequently asked questions
Can the chatbot take hotel bookings?
No. intoCHAT does not make reservations or connect to calendars. The agent answers questions and sends guests to your own booking engine. If your booking system has an API, you can add a custom API action so the agent can look up availability during the chat.
Which languages does the hotel chatbot answer in?
The agent replies in the language the guest writes in. You can train it on content in your own language, and the AI model detects the guest's language and answers in it. Test the languages that matter most to you in the Playground before going live.
How does it handle group and event enquiries?
Set lead capture rules on keywords like group, wedding or conference, or let the AI decide when to ask. The form collects an email address and/or phone number, and every new lead is emailed to you and up to five more addresses.
Will it make up prices or policies?
The agent answers from the content you give it and says when it doesn't know. For rates that change daily, tell it in its instructions to send guests to your booking page instead of quoting prices.
Does it work for tour operators and travel agencies?
Yes. Train the agent on your trip pages, travel conditions and FAQ, and it answers questions about itineraries, what is included and payment terms. Booking still happens in your own system: the agent links to it or captures the enquiry.
How do I add it to my hotel website?
Paste one script tag before the closing body tag, use the official WordPress plugin, or embed the chat in a page with an iframe. You can also share a direct link to the agent, for example in a pre-arrival email.
Give guests answers before they call reception
Create your agent free, train it on your hotel website and test it in the Playground before it goes live.
Create your agent freeFree plan, no credit card needed.