Use case: multilingual support
A multilingual chatbot that answers each visitor in their own language
Train intoCHAT once on the content you already have. When a visitor writes in another language, the agent detects it and replies in that language, using the same pages, documents and Q&A pairs.
Visitor: Hola, ¿tienen aparcamiento en el hotel? Vamos en coche.
Agent: Sí, el hotel tiene un aparcamiento propio detrás del edificio. Es gratuito para los huéspedes y no hace falta reservar plaza.
Visitor: ¿Y a qué hora es el check-in?
Agent: El check-in es a partir de las 3 de la tarde. Si llegan después de las 10 de la noche, avisen al hotel con antelación, porque la recepción cierra a esa hora.
Visitors from abroad leave when they cannot ask in their language
Your website is probably written in one language, but your visitors come from many places. Guests, buyers and students from other countries often have a simple question, but writing an email in a foreign language takes effort, and many give up. Hiring support staff for every language, or translating and maintaining every page, is out of reach for most small teams.
What a multilingual chatbot does for you
One agent and one set of content, with answers in the language each visitor uses.
Replies in the visitor's language
The AI model detects the language a visitor writes in and answers in it. There is no language menu to set up and nothing for the visitor to choose.
Train once
Add your content in the language it is written in. The agent answers questions in other languages from that same content, so there is no second agent or translated copy to maintain.
Opens your site to visitors from abroad
Travelers, cross-border shoppers and international students can ask in their own words instead of working through pages in a language they read less well.
Stays with your facts
Whatever the language, answers come from your sources. When the agent does not know something, it says so instead of guessing.
Leads with full context
Contact details are captured whatever language the visitor uses, and the email alert includes the visitor's latest messages as they wrote them.
How to set up a multilingual chatbot
Train it on your content
Crawl your website or upload files in the language they are written in. If your site already exists in several languages, the page picker groups the pages by language and preselects one, so you do not train the same page twice.
Set language rules in the instructions
By default the agent replies in the visitor's language. Add a line if it should always use one language, or keep product names and legal terms untranslated.
Write the welcome text for your main audience
The welcome message and suggested questions are shown exactly as you write them, so write them in the language most of your visitors use.
Test the languages that matter
In the playground, ask your key questions in each language your visitors use, then add the script tag to your site.
What the multilingual agent works with
Automatic language detection
The model recognizes the language of each message and answers in it, with no setup per language.
Hybrid search over your content
Semantic search matches meaning, not just words, so it can find the right passage even when a question is in a different language from your content.
Q&A pairs for exact answers
Write Q&A pairs for answers that must be precise, such as prices or cancellation terms. They take priority over other sources.
Language rules in the instructions
Set a fixed reply language, keep brand and product names as they are, or choose a formal or informal tone.
Page picker for multilingual sites
When a crawl finds several language versions of your site, the pages are grouped by language and one language is preselected.
Transcripts in the original language
Chat logs keep every conversation as the visitor wrote it, with search and date filters.
Frequently asked questions
Which languages does the multilingual chatbot support?
It replies in the language the visitor writes in, as detected by the AI model, so there is no fixed list to configure. Answer quality can vary between languages, so test the ones that matter to your business in the playground before you go live.
Do I need to translate my content?
No. Train the agent on your content in the language it is written in, and it answers visitors in other languages from that same content. For answers that must be worded exactly, such as prices or legal terms, add Q&A pairs, which take priority over other sources.
Can I make the agent always reply in one language?
Yes. Add a rule to the agent's instructions, for example to always answer in English or to keep product names untranslated. The instructions apply to every conversation.
Does intoCHAT translate my website?
No. intoCHAT does not translate pages, and the texts you set for the chat window, such as the welcome message and suggested questions, appear as you write them. Only the agent's replies follow the visitor's language.
Can the chatbot hand the conversation to a person who speaks the language?
No, intoCHAT has no live chat or human handoff. The agent can ask for an email address or phone number, and you and up to five colleagues get an email alert with the visitor's latest messages, so the right person can follow up.
What does a multilingual chatbot cost with intoCHAT?
Replies in the visitor's language are part of every plan, including Free with 25 messages a month. Starter costs $19 a month for 2,500 messages, and Pro costs $49 a month for 10,000 messages and up to 10 agents.
Answer visitors in their own language
Create your agent free, train it once on your content and test it in the playground in the languages your visitors use.
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