24/7 AI Customer Support That Works While You Sleep
Answer repeat questions from your own help content in seconds, at any hour, and collect contact details when a customer needs your team.
24/7 Support Ready
The Support Challenge
Traditional customer support is expensive, slow, and limited to business hours
High Costs
Support teams are expensive to hire, train and keep, and much of their time goes to the same questions.
Slow Response Times
Customers wait hours or days for responses, leading to frustration and abandoned purchases.
Limited Availability
Support only during business hours. Customers in other time zones get left behind.
The intoCHAT Solution
An AI agent that answers from your help content and knows when to pass a customer to your team
Instant Responses 24/7
Answer customer questions in seconds, day or night, holidays included. No more waiting.
Contact Details When It Matters
When the agent can't help, it asks for an email address or phone number so your team can follow up, with the full conversation in your chat logs.
Replies in Your Customers' Language
The agent answers in the language each customer writes in, even when your help content is in one language.
Fewer Repeat Questions
Routine questions get answered automatically, so your team can spend its time on the ones that need a person.
Faster Answers
Built for Support Teams
What you get to answer support questions at scale
Grounded Answers
Answers come from your help center, manuals and Q&A pairs. When nothing relevant is found, the agent says so instead of guessing.
Dashboard and Chat Logs
See conversations, messages and leads over 7, 30 or 90 days, and search or read every conversation.
On Your Website
Add the chat bubble with one script tag or the WordPress plugin, embed it inline, or share a direct link.
Privacy Controls
You decide what the agent learns from. Customers share contact details only if they choose to, and you can delete conversations and leads.
Status Lookups
Connect your ticket or order system through a custom API action, so the agent can answer status questions with live data.
Q&A Pairs and Priorities
Write exact answers for sensitive questions, star the sources that matter most, and retrain sources when your help content changes.
Useful in Many Industries
From SaaS to e-commerce, agencies to service businesses
E-commerce & Retail
- ✓Answer shipping, delivery and return-policy questions
- ✓Look up order status through your own API
- ✓Search your live product catalog
- ✓Collect contact details from interested shoppers
SaaS & Software
- ✓Troubleshooting from your help center
- ✓Explain how to reset a password or change settings
- ✓Billing and subscription questions from your pages
- ✓Answers from your API documentation
Healthcare & Services
- ✓Link patients to your booking page
- ✓Costs and accepted insurance from your pages
- ✓Preparation instructions before a visit
- ✓Opening hours, directions and services
Agencies & Services
- ✓Collect contact details from prospects
- ✓Explain your services and process
- ✓Link to your booking or contact page
- ✓Answer questions about payment terms
Works With Your Website and Systems
Install it where your customers are and connect the systems you already run
Website Platforms
WordPress plugin, Shopify, Webflow, Wix, Squarespace and any site with a script tag
Inline and Links
Inline iframe embed or a direct share link
Online Stores
Live product search for Shopify, WooCommerce, Magento and VTEX
Knowledge Sources
Website crawl, PDF, Word, Excel, CSV, text and Q&A pairs
Leads
Email alerts for new leads and CSV export for your CRM
Your Own APIs
Custom API actions with bearer token, basic auth or API key, set up from a cURL command
Ready to Transform Your Support?
Build an agent from your help content and test it in the playground before it goes live.
No credit card required.