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Chat logs: every conversation in the Activity tab
A new Activity tab lists the conversations your chatbot has had with visitors, so you can read what people ask and how the chatbot answered.
- NewThe Activity tab lists each chatbot's conversations, newest first, with the date and a preview of the messages.
- NewOpen a conversation to read the full transcript of visitor questions and chatbot replies.
- NewDelete a conversation you no longer need.
Until this release, the only way to see your chatbot at work was to test it yourself. The Activity tab changes that: every conversation a visitor starts in the chat bubble is saved and listed there, newest first, with its date and a short preview.
Select a conversation to read the whole exchange. It is the quickest way to find questions the chatbot struggles with, which usually means a page or document is missing from its knowledge. Add that content, retrain, and the next visitor gets a better answer.
Chat logs have grown since then. Today the Activity tab also has search and date filters, and each lead in the Leads tab opens the conversation it came from.