Use case: FAQ automation
An FAQ chatbot that answers the questions your team answers every day
Train it on your FAQ page, help articles and policies. It answers repeat questions in seconds, in the words of your own content, and says so when the answer is not there.
Visitor: Can I get into my unit on Sundays?
Agent: Yes. Units are accessible every day from 6 am to 10 pm with your access code. The office itself is closed on Sundays.
Visitor: What if I want to leave early? Is there a minimum rental period?
Agent: The minimum rental period is one month. After that you can end the rental with 14 days' notice, and you only pay up to the end date.
Visitor: Can I store a car there?
Agent: I can't find anything about storing vehicles in our information, so I don't want to guess. You can ask the team through the contact page, or leave your email here and they will get back to you.
The same questions fill your inbox every week
Opening hours, delivery times, prices, how to cancel. Most of these answers already sit on your FAQ page, but visitors don't find them, or don't read them, and write to you instead. Each email takes a few minutes to answer, and the reply often arrives after the visitor has moved on.
What an FAQ chatbot does for you
It handles the routine questions, so your team has time for the ones that need a person.
Answers in seconds
Visitors ask in their own words and get a direct answer, instead of scrolling a long FAQ page or waiting for an email.
Exact answers where it matters
Q&A pairs take priority over other sources, so prices, deadlines and policies come out exactly as you wrote them.
Says when it does not know
Answers stay grounded in your content. If a question is not covered, the agent says so instead of guessing.
Replies in the visitor's language
Write your FAQ once. The agent answers each visitor in the language they write in.
Shows the gaps in your FAQ
Chat logs show what people actually ask, including the questions your content does not answer yet.
How to automate your FAQs
Add the answers you already have
Crawl your FAQ and help pages, upload policy PDFs or documents, and paste short text snippets for anything that is not written down yet.
Write Q&A pairs for exact answers
Turn questions that need a word-for-word answer, such as return deadlines or cancellation terms, into Q&A pairs. Star your most important sources so they rank higher.
Set the scope and the fallback
Start from the Customer Support Agent template. Tell the agent which topics it covers and what to suggest when it has no answer, such as your contact page or leaving an email address.
Test, launch and refine
Ask real questions from your inbox in the playground, add the script tag to your site, then review the chat logs each week. Retraining is manual, so retrain a page after you change it.
What the FAQ chatbot works with
Your FAQ content
Website pages, help articles and files such as PDF, Word, PowerPoint, Excel and Markdown, plus text snippets.
Q&A pairs and source priority
Q&A answers take priority over other sources, and a starred source ranks higher without retraining.
Hybrid search
Semantic and keyword search over your content, so a question finds the right answer even when it is worded differently.
Instructions and template
A Customer Support Agent starter template you can edit: topics, tone and what to do when an answer is missing.
Lead capture as a fallback
When a question needs a person, the chat asks for an email or phone number and alerts you and up to five colleagues.
Chat logs and dashboard
Full transcripts with search and date filters, and daily charts of conversations and messages.
Frequently asked questions
What is an FAQ chatbot?
An FAQ chatbot answers common questions on your website from your own content, such as your FAQ page, help articles and policies. Visitors ask in their own words and get a direct answer instead of searching a page. With intoCHAT, answers stay grounded in your sources, and the agent says when it does not know.
Do I need a finished FAQ page to start?
No. You can crawl the pages you already have, upload documents, and add text snippets or Q&A pairs for answers that so far only your team knows. A good start is the questions that reach your inbox most often; the chat logs show you what to add next.
What happens when the answer is not in my content?
The agent says it does not know instead of inventing an answer. In its instructions you can tell it what to suggest instead, such as your contact page, and lead capture lets the visitor leave an email address or phone number for your team.
Can it hand over to a human?
No, intoCHAT has no live chat or human handoff. Use lead capture instead: the chat collects an email or phone number, and you and up to five colleagues get an email alert with the visitor's latest messages, so you can follow up.
How do I keep the answers up to date?
Edit or retrain a source when your content changes. Retraining is manual, and there is no automatic re-sync. For answers that change often, such as holiday opening hours, a Q&A pair or text snippet is the quickest to update.
What does an FAQ chatbot cost with intoCHAT?
The Free plan includes 1 agent and 25 messages a month, enough to try it out. Starter costs $19 a month for 2,500 messages and Pro $49 a month for 10,000 messages; billed yearly, they cost $199 and $499.
Turn your FAQ into a chatbot
Create your agent free, train it on your FAQ and help pages, and test it in the playground before it goes live.
Create your agent freeFree plan, no credit card needed.