Why Swiss SMEs run WhatsApp through intoCHAT
WhatsApp is the default messaging channel across Switzerland. Make it work for your business.
Official WhatsApp Business API
Meta-approved integration with templated messages, opt-in management, verified profile.
DE, FR, IT, EN replies
One Swiss WhatsApp number, four languages. Customers get answered in their own.
Appointments, orders, status — automated
Booking reminders, order updates, delivery tracking, payment links via WhatsApp.
Swiss FADP & GDPR compliant
EU-region storage; Swiss-region on enterprise plans.
Live handoff to your agents
When the conversation needs a human, hand off cleanly with the full transcript.
Works alongside web chat & email
Customers move across channels — same bot, same knowledge, same memory.
Why WhatsApp matters in Lugano
Lugano is the economic heart of Italian-speaking Switzerland (Ticino) — a private-banking centre with deep cross-border trade ties to northern Italy. Customer-facing teams work primarily in Italian, with daily DE/FR/EN traffic from clients elsewhere in Switzerland and German-speaking partners. Compliance with both Swiss FADP and the cross-border implications of Italian data law is a regular conversation.
Private banking & asset management
IT-first client service; regulated topics routed to advisors.
Cross-border SME trade
IT/DE/EN service for Swiss-Italian commercial flows.
Hospitality & tourism
Lake-region hotels, restaurants, transfers — IT/DE/EN bookings.
Legal & fiduciary services
Document requests, appointment booking, intake forms.
A WhatsApp chatbot platform built for operations
More than message templates — a full automation layer for the WhatsApp Business channel.
Trained on your content
Menus, pricing, policies, hours, FAQ — the bot answers from your sources.
Booking & order workflows
Calendar availability, payment links, address capture, confirmation messages.
Agent inbox
Your team handles handoffs from a shared WhatsApp inbox with full history.
Channel analytics
See which WhatsApp flows convert and where the bot escalates.
Designed for compliance from day one.
- Compliant with the revised Swiss FADP (nFADP)
- GDPR-ready, DPA available on request
- EU-region hosting (Swiss-region on enterprise plans)
- Native DE / FR / IT / EN handling
- SSO and audit logging on enterprise plans