intoCHAT vs Tidio
The Tidio alternative with the AI agent included in every plan
Tidio combines live chat, a shared inbox and the Lyro AI Agent, which is priced as a separate add-on. intoCHAT is one AI agent for your website, trained on your pages, files and Q&A, with live product search and lead capture from $19/month. Here is an honest look at both.
Competitor details checked:
Pricing compared
intoCHAT pricing
Free plan with 25 messages a month. Starter $19/month (3 agents, 2,500 messages). Pro $49/month (10 agents, 10,000 messages).
Tidio
Free plan with 50 billable conversations and 50 one-time Lyro AI conversations. Starter $29/month, Growth from $59/month, Plus from $300/month plus usage, with two months free on annual billing. The Lyro AI Agent is an add-on from $39/month for 50 Lyro conversations. 7-day free trial. Checked October 2026.
Tidio sizes its plans by billable conversations, meaning chats your team replies to, and sells Lyro AI conversations as a separate quota; a Lyro conversation counts once however many replies it takes. Removing the Tidio branding is an add-on on Growth and included from Plus. intoCHAT has one price per plan, and that price already covers the AI agent and its monthly messages.
Feature comparison
| Feature | intoCHAT | Tidio |
|---|---|---|
| Training your agent | ||
| Train on your website (crawl and sitemap) | Yes | Yes |
| Upload documents | YesPDF, Word, PowerPoint, Excel, EPUB and more | PartlyFAQ upload; file import on the Plus plan |
| Q&A pairs with exact answers | Yes | Yes |
| Rank important sources higher | Yes | Not stated |
| Automatic re-sync of website content | No | Not stated |
| On your website | ||
| Chat bubble with one script tag | Yes | YesOne line of JavaScript |
| WordPress plugin | Yes | Yes |
| Shopify | YesTheme snippet and live product search | YesShopify app |
| Brand colors, avatar and launcher icon | Yes | PartlyBasic styling on all plans; custom branding from Plus |
| Remove vendor branding on the cheapest paid plan | YesIncluded from $19/month | NoAdd-on from Growth; included from Plus ($300/month) |
| Actions and leads | ||
| Live product search without API keys | YesShopify, WooCommerce, Magento, VTEX, WordPress | PartlyShopify app; product recommendations need a paid Lyro plan |
| Call your own APIs during a chat | YesUp to 25 actions per agent | YesLyro Actions; full access with a paid Lyro plan |
| Lead capture form in the chat | YesEmail and phone | YesWith Flows |
| Email alert for each new lead | Yes | Not stated |
| Order tracking and returns | No | PartlyShopify order status, cancellations and refunds |
| Calendar booking | No | Not stated |
| Channels and team | ||
No | Yes | |
| Facebook Messenger and Instagram | No | Yes |
| Email channel | No | Yes |
| Voice and phone | No | PartlyLive video calls in the chat |
| Hand over to a human (live chat) | No | Yes |
| Helpdesk and ticketing | No | Yes |
| Team members and roles | No | YesUp to 10 seats on self-serve plans |
| Public API and webhooks | No | PartlyOpenAPI on the Plus plan |
| AI | ||
| Choose the AI model | NoOne managed OpenAI model | NoManaged by Tidio (Claude and in-house models) |
| Replies in the visitor's language | Yes | Yes |
Why choose intoCHAT over Tidio
The AI is part of the plan
Every intoCHAT plan includes the AI agent itself: Starter is $19/month for 3 agents and 2,500 messages. On Tidio, Lyro AI conversations are a separate quota, from $39/month for 50 conversations.
Store search beyond Shopify
Paste a shop URL and intoCHAT builds live product search for Shopify, WooCommerce, Magento, VTEX or WordPress from public store data. Product cards show image, price and link, with no API keys and no app install.
Branding removal from $19/month
Every paid plan lets you remove "Powered by intoCHAT", starting with Starter at $19/month. Tidio offers branding removal as an add-on on Growth and includes it from Plus at $300/month.
Train on documents on every plan
Upload PDF, Word, PowerPoint, Excel, EPUB, CSV, Markdown and other files on any plan, alongside web pages, text snippets and Q&A pairs. Tidio's Lyro training guide lists file import as a Plus plan feature.
Control which answers win
Q&A answers take priority over other sources, and you can star any source so it ranks higher, without retraining.
Leads with instant email alerts
The lead form in the chat collects email or phone using manual, AI, rule-based or hybrid triggers. Each new lead is emailed to you and up to 5 more addresses, and you can export leads to CSV.
When Tidio is the better choice
- Your team wants to reply to customers in person through live chat, with AI handling the routine questions.
- You need one inbox for website chat, WhatsApp, Messenger, Instagram and email, with tickets.
- You run a Shopify store and want agents to cancel orders, issue refunds or change shipping addresses without leaving the inbox.
- You want no-code Flows for cart recovery, discounts and quote requests.
- You already use Zendesk or Salesforce and want to add an AI agent to that helpdesk.
How to switch from Tidio to intoCHAT
Point intoCHAT at your site
Enter your website address. intoCHAT discovers up to 500 pages from your sitemap and links, and you pick the ones the agent should learn from. JavaScript-heavy pages are rendered before reading.
Bring over your best Q&A
Lyro turns website content into question-and-answer pairs. Add the ones that matter most as intoCHAT Q&A pairs, which take priority over other sources, and upload the documents you rely on.
Replace the Tidio snippet
Remove the Tidio JavaScript line or plugin and add the intoCHAT script tag before the closing body tag. On WordPress use the intoCHAT plugin, on Shopify the theme snippet.
Check answers in the Playground
Test the questions your customers ask most, add Q&A pairs where an answer is missing, then publish.
Frequently asked questions
Is intoCHAT cheaper than Tidio?
For an AI agent on your website, usually yes. intoCHAT Starter costs $19/month including the AI agent and 2,500 messages. On Tidio, AI replies come from Lyro, sold as a separate quota from $39/month for 50 conversations next to a free or paid Tidio plan. Prices checked October 2026.
Can I move my content from Tidio to intoCHAT?
There is no direct import from Tidio. Crawl your website with intoCHAT, upload your documents and recreate your most important Lyro Q&A pairs. Q&A pairs in intoCHAT take priority over other sources, so exact answers stay exact.
Does intoCHAT support WhatsApp?
No. intoCHAT works on your website only, through the chat bubble, an inline iframe, a share link, the WordPress plugin or a Shopify theme snippet. Tidio connects WhatsApp, Messenger, Instagram and email to its inbox, so it is the better choice if you need those channels.
Can intoCHAT hand a chat over to my team like Tidio?
No. intoCHAT has no live chat, inbox or human handoff. When a visitor needs a person, the agent can collect their email or phone number and email you the new lead right away. If your team wants to reply live, Tidio is built for that.
How does Lyro pricing compare with intoCHAT?
Tidio counts any conversation with at least one Lyro reply as a Lyro conversation and sells them in monthly quotas, starting at 50 conversations for $39/month. intoCHAT plans include a monthly message allowance: 2,500 messages on Starter at $19/month and 10,000 on Pro at $49/month. Prices checked October 2026.
Can intoCHAT recommend products from my store?
Yes. Paste your shop URL and intoCHAT creates live product search for Shopify, WooCommerce, Magento, VTEX and WordPress shops from public data, with no API keys or app. It cannot look up, cancel or refund orders, which Tidio's Shopify app lets your team do from the inbox.
Does intoCHAT have a free plan or a trial?
intoCHAT has a free plan with 1 agent and 25 messages a month and no time-limited trial. Tidio has a free plan with 50 one-time Lyro conversations and a 7-day free trial.
See it answer from your own website
Paste your website address and chat with an agent built from your pages. It takes about a minute.
Create your agent freeFree plan, no credit card needed.