intoCHAT vs Voiceflow
A Voiceflow alternative with published prices and no workflows to build
intoCHAT turns your website, files and Q&A into a chat agent for your site, with live product search and lead capture, from $19/month. Voiceflow is a platform for designing voice and chat agents across many channels. Here is where each one fits.
Competitor details checked:
Pricing compared
intoCHAT pricing
Free plan with 25 messages a month. Starter $19/month (3 agents, 2,500 messages). Pro $49/month (10 agents, 10,000 messages).
Voiceflow
Voiceflow does not list prices on its pricing page. Agencies and partners get a free trial with usage-based billing, and businesses are asked to book a demo or request pricing. The plans are Free, Pro, Business and Enterprise, each with credits, and current prices are shown inside the Voiceflow dashboard. Checked October 2026.
A Voiceflow bill combines a monthly plan fee, credits that agents use for AI replies, phone calls and other actions, and add-ons such as extra editor seats and phone numbers. The Free plan's credits are a one-time grant that does not renew. intoCHAT publishes flat monthly prices with a fixed message allowance and no credits to track.
Feature comparison
| Feature | intoCHAT | Voiceflow |
|---|---|---|
| Training your agent | ||
| Train on your website (crawl and sitemap) | Yes | YesURLs and sitemaps |
| Upload documents | YesPDF, Word, PowerPoint, Excel, EPUB and more | YesPDF, TXT and DOCX; CSV and XLSX tables |
| Q&A pairs with exact answers | Yes | PartlyPlain text and tables |
| Rank important sources higher | Yes | Not stated |
| Automatic re-sync of website content | No | YesDaily, weekly or monthly refresh |
| On your website | ||
| Chat bubble with one script tag | Yes | YesCode snippet |
| WordPress plugin | Yes | Not stated |
| Shopify | YesTheme snippet and live product search | YesShopify tool and product import |
| Brand colors, avatar and launcher icon | Yes | Yes |
| Remove vendor branding on the cheapest paid plan | YesIncluded from $19/month | NoBusiness plan |
| Actions and leads | ||
| Live product search without API keys | YesShopify, WooCommerce, Magento, VTEX, WordPress | PartlyShopify only, through a connected integration |
| Call your own APIs during a chat | YesUp to 25 actions per agent | YesAPI tool and API step |
| Lead capture form in the chat | YesEmail and phone | YesBuilt in your workflows |
| Email alert for each new lead | Yes | PartlySend an email with the Gmail tool |
| Order tracking and returns | No | PartlyShopify order lookup, update and cancel |
| Calendar booking | No | Not stated |
| Channels and team | ||
No | Yes | |
| Facebook Messenger and Instagram | No | Not stated |
| Email channel | No | Not stated |
| Voice and phone | No | YesInbound and outbound calls, plus SMS |
| Hand over to a human (live chat) | No | YesHandoff to Zendesk, Genesys, Kustomer and others |
| Helpdesk and ticketing | No | PartlyConnects to external helpdesks |
| Team members and roles | No | YesEditor seats and roles |
| Public API and webhooks | No | Yes |
| AI | ||
| Choose the AI model | NoOne managed OpenAI model | YesMajor LLM providers or your own model |
| Replies in the visitor's language | Yes | Yes |
Why choose intoCHAT over Voiceflow
Prices you can see before you sign up
Free, Starter at $19/month and Pro at $49/month are listed on the pricing page, each with a set number of agents and messages. There are no credits to track and no seat or phone number add-ons.
No workflows to design
Add your website, files and Q&A pairs, write instructions or start from a template, and the agent answers from your content. You test everything in the Playground before going live.
Store search without integrations
Paste a shop URL and intoCHAT detects Shopify, WooCommerce, Magento, VTEX or WordPress and creates live product search from public store data. No API keys, no app to install, and answers show product cards.
Your brand from $19/month
Remove "Powered by intoCHAT" on any paid plan. Voiceflow lets you disable its branding on the Business plan.
Train on the files you already have
Upload PDF, Word, PowerPoint, Excel, EPUB, OpenDocument, RTF, CSV, TXT or Markdown. Star the sources that matter most, and answers from Q&A pairs always take priority.
Lead capture without building it
Turn on the lead form for email or phone, choose when it appears, and get an email alert for every new lead, sent to you and up to 5 more addresses.
When Voiceflow is the better choice
- You want a voice agent that answers and places phone calls, or texts customers by SMS.
- The same agent has to run on your website, in your app and on WhatsApp.
- Your team wants to design workflows step by step, connect many systems and choose or bring its own AI model.
- Conversations must hand over to a contact center such as Zendesk, Genesys or Kustomer.
- You need enterprise controls like SSO, environments and A/B tests, plus the certifications Voiceflow states, such as SOC 2 Type II and ISO 27001.
How to switch from Voiceflow to intoCHAT
Crawl your website
Enter your site's address. intoCHAT finds up to 500 pages from your sitemap and links, renders JavaScript-heavy pages and lets you exclude paths you don't need.
Bring over your knowledge
There is no import from Voiceflow. Upload the documents behind your Voiceflow knowledge base and turn its key answers into Q&A pairs, which take priority in replies.
Swap the widget code
Remove the Voiceflow snippet and paste the intoCHAT script tag before the closing body tag, or install the WordPress plugin or the Shopify theme snippet.
Check answers in the Playground
Ask real customer questions, adjust the instructions or add Q&A pairs where needed, then publish.
Frequently asked questions
Is intoCHAT cheaper than Voiceflow?
Voiceflow does not publish its prices, so the only way to compare is to request a quote. intoCHAT's prices are public: a free plan, Starter at $19/month and Pro at $49/month, with no credits or seat add-ons. Checked October 2026.
Can I move my content from Voiceflow to intoCHAT?
There is no direct import. Crawl your website with intoCHAT, upload the same PDFs, Word files or spreadsheets, and recreate your most important answers as Q&A pairs. Workflows built in Voiceflow do not carry over, because intoCHAT answers from your content instead.
Does intoCHAT support WhatsApp?
No. intoCHAT is built for your website: a chat bubble, an inline iframe, a share link, the WordPress plugin or a Shopify theme snippet. If you need WhatsApp or SMS, Voiceflow is the better choice.
Can intoCHAT answer phone calls?
No, intoCHAT has no voice or phone channel. Voiceflow can connect a phone number for inbound and outbound calls and SMS, so it fits teams that need a voice agent.
Do I need to design conversation flows in intoCHAT?
No. You train the agent on your website, files and Q&A pairs, write instructions or start from a template, and test it in the Playground. If it needs to call your own systems, you can add custom API actions, up to 25 per agent.
Can a human take over a conversation?
No, intoCHAT has no live chat or handoff. It can collect the visitor's email or phone number and email you each new lead so your team can follow up. Voiceflow can hand conversations to contact center tools such as Zendesk, Genesys or Kustomer.
Is there a free plan?
Yes. intoCHAT has a free plan with 1 agent and 25 messages a month, and no time-limited trial. Voiceflow has a Free plan with a one-time credit grant that does not renew, and a free trial for agencies and partners.
See it answer from your own website
Paste your website address and chat with an agent built from your pages. It takes about a minute.
Create your agent freeFree plan, no credit card needed.