intoCHAT vs Chatbase
A Chatbase alternative built for small business websites
intoCHAT trains an AI agent on your website, files and Q&A, searches your shop's products live and captures leads, from $19/month with branding removal included. Chatbase covers more channels and team features. Here is how the two compare.
Competitor details checked:
Pricing compared
intoCHAT pricing
Free plan with 25 messages a month. Starter $19/month (3 agents, 2,500 messages). Pro $49/month (10 agents, 10,000 messages).
Chatbase
Free plan with 50 message credits a month. Hobby $40/month (700 credits, 1 agent), Standard $150/month (4,000 credits), Pro $500/month (15,000 credits). Yearly billing is 20% off and paid plans have a 7-day trial. Checked October 2026.
Chatbase bills in message credits: each AI reply uses 1 to 6 credits depending on the model you choose. Every plan includes one agent, extra agents are $25/month each and removing the Chatbase branding is a $99/month add-on. intoCHAT's paid plans include 3 or 10 agents, a monthly message allowance and branding removal.
Feature comparison
| Feature | intoCHAT | Chatbase |
|---|---|---|
| Training your agent | ||
| Train on your website (crawl and sitemap) | Yes | Yes |
| Upload documents | YesPDF, Word, PowerPoint, Excel, EPUB and more | YesPDF, TXT, DOC and DOCX |
| Q&A pairs with exact answers | Yes | Yes |
| Rank important sources higher | Yes | Not stated |
| Automatic re-sync of website content | No | YesWeekly, on Standard and above |
| On your website | ||
| Chat bubble with one script tag | Yes | Yes |
| WordPress plugin | Yes | Yes |
| Shopify | YesTheme snippet and live product search | YesShopify app |
| Brand colors, avatar and launcher icon | Yes | Yes |
| Remove vendor branding on the cheapest paid plan | YesIncluded from $19/month | No$99/month add-on |
| Actions and leads | ||
| Live product search without API keys | YesShopify, WooCommerce, Magento, VTEX, WordPress | PartlyShopify only, through its Shopify app |
| Call your own APIs during a chat | YesUp to 25 actions per agent | Yes |
| Lead capture form in the chat | YesEmail and phone | Yes |
| Email alert for each new lead | Yes | Yes |
| Order tracking and returns | No | YesShopify actions |
| Calendar booking | No | YesCal.com and Calendly |
| Channels and team | ||
No | Yes | |
| Facebook Messenger and Instagram | No | Yes |
| Email channel | No | Yes |
| Voice and phone | No | YesStandard plan and above |
| Hand over to a human (live chat) | No | Yes |
| Helpdesk and ticketing | No | YesStandard plan and above |
| Team members and roles | No | Yes2 to 5 seats on paid plans |
| Public API and webhooks | No | YesAPI from the Standard plan |
| AI | ||
| Choose the AI model | NoOne managed OpenAI model | YesMany models, 1 to 6 credits per reply |
| Replies in the visitor's language | Yes | Yes |
Why choose intoCHAT over Chatbase
Product search for five store platforms
Paste your shop URL and intoCHAT detects Shopify, WooCommerce, Magento, VTEX or WordPress, searches your live catalog and shows product cards with image, price and link. No API keys and no app to install.
No fee to remove branding
"Powered by intoCHAT" can be removed on any paid plan, starting at $19/month. On Chatbase, removing its branding is a $99/month add-on.
More file types for training
Upload PDF, Word, PowerPoint, Excel, OpenDocument, RTF, EPUB, CSV, TXT and Markdown files. Chatbase's file upload accepts PDF, TXT, DOC and DOCX.
Put your best sources first
Star a source so the agent ranks it higher, with no retraining. Answers from Q&A pairs always take priority over other content.
Leads straight to your inbox
A lead form in the chat asks for email or phone, triggered manually, by the AI, by rules or a mix. Every new lead sends an email alert to you and up to 5 more addresses.
Three agents on the Starter plan
Starter includes 3 agents and 2,500 messages for $19/month, and Pro includes 10 agents. Chatbase plans include one agent, and each extra agent costs $25/month.
When Chatbase is the better choice
- You want the same agent on WhatsApp, Messenger, Instagram, Slack or email, or answering phone calls.
- Your team needs a helpdesk with human handoff, live chat and tickets.
- You need team seats, a public API or webhooks to connect the agent to other tools.
- You want to choose the AI model yourself or have website content re-synced automatically.
- Shoppers should be able to track orders, start returns or book a meeting inside the chat.
How to switch from Chatbase to intoCHAT
Crawl your website
Paste your site's URL. intoCHAT reads your sitemap and links, finds up to 500 pages and lets you choose which ones to train on.
Add Q&A pairs and files
Recreate your most important Chatbase Q&As as Q&A pairs and upload the same documents. Chatbase can export all Q&As to an Excel file, and intoCHAT can train on Excel files.
Paste the script tag
Swap the Chatbase embed code for the intoCHAT script tag before the closing body tag, or use the WordPress plugin or the Shopify theme snippet.
Test in the Playground
Ask the questions your customers ask most, fill any gaps with Q&A pairs, then go live.
Frequently asked questions
Is intoCHAT cheaper than Chatbase?
For a website agent, yes in most cases. intoCHAT Starter is $19/month with 3 agents and 2,500 messages, while Chatbase Hobby is $40/month with 1 agent and 700 message credits. Branding removal is included in intoCHAT's paid plans and costs $99/month extra on Chatbase. Prices checked October 2026.
Can I move my content from Chatbase to intoCHAT?
There is no one-click import. Crawl your website in intoCHAT, upload the same documents and add your key Q&A pairs. Chatbase can export your Q&As as an Excel file, which intoCHAT can use as a training file.
Does intoCHAT support WhatsApp?
No. intoCHAT runs on your website: as a chat bubble, an inline iframe, a share link, through the WordPress plugin or a Shopify theme snippet. If you need WhatsApp, Messenger or Instagram, Chatbase is the better fit.
Can a person take over a chat in intoCHAT?
No. intoCHAT has no live chat or human handoff. The agent can collect the visitor's email or phone number and send you an email alert for each new lead so you can follow up. Chatbase offers human handoff and a helpdesk.
Which AI model does intoCHAT use?
intoCHAT uses one OpenAI model that it selects and manages, so there are no model settings and no per-model credit costs. Chatbase lets you choose between many models, and each one uses a different number of credits per reply.
Can intoCHAT search the products in my shop?
Yes. Paste your shop's URL and intoCHAT sets up live product search for Shopify, WooCommerce, Magento, VTEX and WordPress shops from public store data, without API keys. It cannot look up orders, handle returns or edit carts, which Chatbase's Shopify actions can.
Does intoCHAT have a free plan or a trial?
intoCHAT has a free plan with 1 agent and 25 messages a month, and no time-limited trial. Chatbase has a free plan with 50 message credits a month and a 7-day trial on its paid plans.
See it answer from your own website
Paste your website address and chat with an agent built from your pages. It takes about a minute.
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