intoCHAT vs Userlike
The Userlike alternative for a simple AI agent on your website
Userlike, now Lime Connect, is a messaging platform for service teams with live chat, WhatsApp and an AI Agent add-on. intoCHAT does one job: an AI agent trained on your website and files, live with one script tag and free to start.
Competitor details checked:
Pricing compared
intoCHAT pricing
Free plan with 25 messages a month. Starter $19/month (3 agents, 2,500 messages). Pro $49/month (10 agents, 10,000 messages).
Userlike
Free plan with 1 seat, 1 channel and 200 conversations, without the AI Agent. Pro from 105 € per month (87 € per month billed yearly) with at least 3 seats, plus VAT. The AI Agent is an add-on from 99 € per month including 100 conversations, and the Copilot costs 19 € per user per month. Enterprise on request. Checked October 2026.
Userlike, now Lime Connect, charges per seat with a minimum of 3 seats on Pro, and the AI Agent is a separate add-on sold in conversation packages. Its own ROI calculator puts the AI Agent at from 186 € a month. intoCHAT has no seats, includes the AI agent in every plan, counts messages and is priced in US dollars.
intoCHAT and Userlike, feature by feature
| Feature | intoCHAT | Userlike |
|---|---|---|
| Training your agent | ||
| Train on your website (crawl and sitemap) | Yes | YesWebsite import with sitemap sync |
| Upload documents | YesPDF, Word, PowerPoint, Excel, EPUB and more | YesFile upload |
| Q&A pairs with exact answers | Yes | YesManual knowledge base entries |
| Rank important sources higher | Yes | Not stated |
| Automatic re-sync of website content | No | YesEvery 7 days, plus manual sync |
| On your website | ||
| Chat bubble with one script tag | Yes | YesWidget code |
| WordPress plugin | Yes | Yes |
| Shopify | YesTheme snippet and live product search | YesIntegration and MCP connection |
| Brand colors, avatar and launcher icon | Yes | YesMessenger customization on all plans |
| Remove vendor branding on the cheapest paid plan | YesIncluded from $19/month | NoWhite label on Enterprise only |
| Actions and leads | ||
| Live product search without API keys | YesShopify, WooCommerce, Magento, VTEX, WordPress | Not stated |
| Call your own APIs during a chat | YesUp to 25 actions per agent | YesAPI and MCP actions (AI Agent add-on) |
| Lead capture form in the chat | YesEmail and phone | YesLead qualification with Workflows (add-on) |
| Email alert for each new lead | Yes | PartlyEmail notifications for operators |
| Order tracking and returns | No | YesThrough actions connected to your shop system |
| Calendar booking | No | PartlyListed as an AI Agent use case |
| Channels and team | ||
No | YesPro plan, up to 10 numbers | |
| Facebook Messenger and Instagram | No | Yes |
| Email channel | No | YesPro plan |
| Voice and phone | No | PartlyVideo calls and screen sharing (Pro) |
| Hand over to a human (live chat) | No | YesBot-to-human handover |
| Helpdesk and ticketing | No | PartlyShared inbox; tickets via Zendesk or Freshdesk |
| Team members and roles | No | YesOperator groups and roles (Pro) |
| Public API and webhooks | No | YesPro plan, callback API for events |
| AI | ||
| Choose the AI model | NoOne managed OpenAI model | Not statedModels hosted on Microsoft Azure and AWS Bedrock |
| Replies in the visitor's language | Yes | YesAutomatic multilingual answers |
Why choose intoCHAT instead of Userlike
The AI agent is included
Every intoCHAT plan includes the AI agent, from Free to Starter at $19 a month with 3 agents and 2,500 messages. With Userlike, the AI Agent is an add-on from 99 € a month on top of Pro, which starts at 105 € a month.
Your brand from $19 a month
Remove "Powered by intoCHAT" on any paid plan and set bubble colors, avatar, launcher icon and tooltip. Userlike lists white label on its Enterprise plan only.
Product search without API keys
Paste your shop URL and intoCHAT detects Shopify, WooCommerce, Magento, VTEX or WordPress and searches your live products. Answers show product cards with image, price and link.
Train on pages, files and Q&A
Upload PDF, Word, PowerPoint, Excel, EPUB, CSV and more, crawl up to 500 pages and write Q&A pairs that take priority. Star a source to rank it higher without retraining.
Leads with an email alert
The agent asks for an email or phone number at the right moment, by rules, keywords or its own judgment. Each new lead sends an email to you and up to 5 more addresses.
When Userlike is the better choice
- Your team chats with customers live and needs bot-to-human handover, routing and operator groups.
- You want WhatsApp support with up to 10 numbers on Pro, plus WhatsApp marketing campaigns.
- You want one inbox for website chat, WhatsApp, Messenger, Instagram, SMS and email.
- You need video calls and screen sharing inside the chat.
- You want a German provider that states GDPR compliance, hosting on European ISO 27001 certified servers and a data processing agreement, with SSO on Enterprise.
How to switch from Userlike to intoCHAT
Crawl your website
Paste your website URL. intoCHAT reads your sitemap and links, finds up to 500 pages and lets you pick the ones to use. Upload PDFs, Word files or spreadsheets for anything that is not on the site.
Add your Q&A pairs
Copy the questions your customers ask most, with the answers you give today in Userlike, into Q&A pairs. Q&A answers take priority over other sources, so the agent gives the exact answer you wrote.
Paste the script
Add the intoCHAT script tag before the closing body tag, or use the WordPress plugin or the Shopify theme snippet. Then remove the Userlike widget code so visitors see one chat bubble.
Test in the Playground
Ask the questions your customers ask most and check every answer before you go live. If an answer is off, add a Q&A pair or star the source that should rank higher.
Frequently asked questions
Is intoCHAT cheaper than Userlike?
For an AI agent on one website, usually yes. intoCHAT starts free and Starter costs $19 a month with the AI agent included, while Userlike Pro starts at 105 € a month for at least 3 seats and the AI Agent adds from 99 € a month. Userlike includes live chat, channels and seats that intoCHAT does not have, so compare what you will actually use.
Is Userlike now Lime Connect?
Yes. Userlike, founded in 2011 and based in Cologne, joined the Lime Technologies group in 2021 and was renamed Lime Connect in 2025. The old Userlike website now redirects to Lime Connect, and this comparison uses its current pages.
Does intoCHAT have live chat like Userlike?
No. intoCHAT has no human handover, live chat or shared inbox, so the AI agent answers on its own. If your team wants to take over conversations from a bot, Userlike is the better fit.
Can intoCHAT answer on WhatsApp?
No. intoCHAT works on your website through a chat bubble, an inline frame or a share link. Userlike offers WhatsApp on its Pro plan, along with Messenger, Instagram, SMS and email.
How does intoCHAT learn about my business?
You paste your website URL and pick from up to 500 pages that intoCHAT finds through your sitemap and links. You can also upload PDF, Word, PowerPoint, Excel and other files, add text snippets and write Q&A pairs. Answers come only from these sources, and the agent says when it does not know.
Can I remove the intoCHAT branding?
Yes, on any paid plan, starting with Starter at $19 a month. Userlike lists white label on its Enterprise plan, which is priced on request.
Can I try intoCHAT before paying?
Yes. The Free plan includes 1 agent and 25 messages a month, and the preview tool lets you chat with a temporary agent built from 5 pages of any website. There is no time-limited trial, you start on Free and upgrade when you need more.
See it answer from your own website
Paste your website address and chat with an agent built from your pages. It takes about a minute.
Create your agent freeFree plan, no credit card needed.