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intoCHAT

Changelog

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  1. Last updated:

    Instant lead emails and contact details captured from chat

    New leads now reach your inbox as soon as they arrive, and contact details a visitor writes in a message are saved as a lead, even without the form.

    • NewGet an email for every new lead, sent to you and up to five more addresses.
    • NewEach alert includes the visitor's details and what they wrote, and a reply goes straight to the lead.
    • NewSend a test email to check the recipients before you save.
    • NewEmail addresses and phone numbers that visitors type into the chat are saved as leads, and the agent confirms it.
    • ImprovedLeads captured from the chat are marked, so you can tell them apart from form submissions.
    • ImprovedA returning visitor who submits the same details again doesn't trigger a second alert.

  2. Last updated:

    Source priority and an editor for suggested questions

    Mark the sources your agent should rely on most, and manage the suggested questions that help visitors start a conversation.

    • NewStar a knowledge source to rank it above other matching content.
    • ImprovedA starred source also wins when two sources disagree, while Q&A answers still come first.
    • ImprovedPriority applies right away, with no retraining needed.
    • NewAdd and remove up to six suggested questions in the Appearance tab and see them in the live preview.

  3. Last updated:

    Connect your store: live product search with product cards

    Agents can now search a shop's live catalog during a chat and show matching products as cards with an image, price and link. Setup takes one pasted address.

    • NewPaste your shop address and intoCHAT detects Shopify, WooCommerce, Magento, VTEX, WordPress or a custom site.
    • NewProduct search actions are created from the shop's public data, with no API keys or app installs.
    • NewAnswers show matching products as cards with an image, price and link.
    • NewWordPress sites without a shop can connect their published posts and pages.
    • NewTry it on any shop without an account on the Connect your store page.

  4. Last updated:

    Website preview: meet your agent before you sign up

    A free tool on the intoCHAT website builds a temporary agent from your homepage and a few key pages, so you can see how it answers before you create an account.

    • NewPaste any website address and intoCHAT reads the homepage and up to four more important pages.
    • NewThe preview agent picks up the site's brand colors and answers from the pages it read.
    • NewAsk a limited number of free questions without an account or anything installed on your site.
    • NewEach preview lasts a day, and with an account you can build a full agent from your whole site and documents.

  5. Last updated:

    More reliable answers from your own content

    Every agent now follows built-in rules that keep answers tied to your content, guard against instructions hidden in documents, and say plainly when something can't be confirmed.

    • NewBuilt-in rules tie business facts such as prices, policies and availability to your knowledge, settings or a successful action result.
    • NewWhen your content doesn't cover a question, the agent says what it can't confirm instead of guessing.
    • NewText in pages, documents and action results is treated as reference data, which helps the agent resist instructions hidden inside it.
    • ImprovedThe agent reports an action as done only when the result confirms it.
    • ImprovedProduct codes and other exact identifiers are matched more reliably in search.
    • ImprovedLarge sources train in batches, and the agent keeps answering from the previous version until retraining finishes.

  6. Last updated:

    Temporary chats that leave no history

    A new button in the chat header starts a temporary chat. Nothing in it is saved, so you can test prompts freely and visitors can ask a question without leaving a record.

    • NewStart a temporary chat from the header of the playground or the website widget.
    • NewMessages in a temporary chat are not stored and never appear in Activity.
    • ImprovedLeaving temporary mode brings back the saved conversation where it stopped.
    • ImprovedThe lead form is never shown during a temporary chat.
    • ImprovedThe playground keeps your test conversation across page loads, and reset starts a new one.

  7. Last updated:

    A new dashboard, agents and a rebuilt knowledge base

    The biggest update since launch. Chatbots are now called agents, the dashboard shows how each one is used, and training, appearance and actions were rebuilt.

    • NewThe dashboard charts conversations, messages and leads per day over the last 7, 30 or 90 days.
    • ImprovedChatbots are now called agents, and the list of agents can be filtered and sorted.
    • NewAdd Q&A pairs to the knowledge base, and edit or retrain each source on its own.
    • NewUpload PowerPoint, Excel, OpenDocument, RTF, EPUB, CSV and Markdown files in addition to PDF and Word.
    • NewBrand import reads a website address and applies its logo and colors to the chat widget.
    • ImprovedAnswers now use hybrid search, which combines meaning-based and keyword matching over your content.
    • NewActions can be imported from a cURL command, use bearer, basic or API key authentication, and run as client-side actions on your page.
    • ImprovedA returning visitor who submits the lead form again updates their existing lead instead of creating a duplicate.

  8. Last updated:

    intoCHAT in English, German, Italian, French and Spanish

    The website and documentation are now available in five languages, so teams can read about intoCHAT and set it up in their own language.

    • NewThe intoCHAT website is available in English, German, Italian, French and Spanish.
    • NewThe documentation is translated into all five languages.
    • NewPage addresses are translated too, so each language has its own links to share.
    • ImprovedThe language switcher keeps you on the same page when you change language.

  9. Last updated:

    A redesigned website and new documentation

    intoCHAT's public website and documentation were rebuilt to explain more clearly what the product does, how to set it up and where it fits.

    • NewA redesigned homepage, pricing page and sign-in screens.
    • NewNew documentation with a quick start, core concepts and install guides for the script tag, React and Next.js, WordPress and Shopify.
    • NewIndustry pages for ecommerce, healthcare, SaaS and customer support, plus an overview of supported platforms.
    • NewAn intoCHAT agent now runs on the website, so you can talk to a live AI agent before you sign up.
    • ImprovedThe dashboard sidebar picked up the new intoCHAT branding.
    • ImprovedTighter rate limits and input checks on chat requests help protect agents from abuse.

  10. Last updated:

    Lead collection inside the chat

    Chatbots can now show a short form in the conversation that asks for an email address, a phone number or both, at the moment you choose.

    • NewShow a lead form in the chat that asks for an email address, a phone number or both.
    • NewChoose the trigger: on request, when the AI sees clear interest, after a number of messages or on keywords, or AI and rules together.
    • NewAfter the form is sent, the chat can continue, show a thank-you message or tell the visitor your team will take it from there.
    • NewSee collected leads in one list and export them as a CSV file.
    • ImprovedVisitors who already left their details are not asked again in the same session.

  11. Last updated:

    Actions: let your chatbot call your own API

    Chatbots can now fetch live information during a conversation by calling an HTTP endpoint you define, for answers that change too often to live in a document.

    • NewCreate an action with a name, a description of when to use it and the HTTPS endpoint it calls.
    • NewDefine inputs the chatbot collects from the conversation and places in the URL, parameters, headers or body.
    • NewTest an action with sample inputs and see the live response before you rely on it.
    • NewChoose whether the chatbot sees the full response or only the fields you select.
    • NewSwitch individual actions on or off without deleting them.

  12. Last updated:

    A website crawler that lets you choose the pages

    Training on a website no longer means one page at a time. intoCHAT finds the pages on your site, lets you choose which ones to use and counts crawls against a monthly allowance per plan.

    • NewPaste your website address and intoCHAT lists up to 500 pages it finds through your sitemap and links.
    • NewSelect the pages to train on and leave out the rest.
    • NewSkip whole sections, such as a blog or tag archive, with exclude patterns.
    • ImprovedCrawled pages are read as main content, without navigation menus and other page clutter.
    • NewEach plan includes a monthly number of website crawls: one on Free, 9 on Starter and 20 on Pro.

  13. Last updated:

    More ways to customize the chat widget

    The chat widget can now carry your own avatar and launcher icon, sit on either side of the page and use your own wording. Visitors also keep their conversation as they move between pages.

    • NewUpload an avatar for the chatbot and your own icon for the chat launcher.
    • NewPlace the chat bubble in the bottom-left or bottom-right corner of the page.
    • NewWrite the tooltip text shown next to the launcher and the placeholder in the message box.
    • ImprovedReplies show lists, bold text and links with cleaner formatting.
    • NewVisitors pick up their conversation when they open another page, and a reset button starts a fresh chat.

  14. Last updated:

    Official WordPress plugin

    WordPress site owners can now add their intoCHAT chatbot from the WordPress admin, without editing theme files.

    • NewThe official intoCHAT plugin is available in the WordPress.org plugin directory.
    • NewPaste your ID in the plugin settings and the chat bubble appears on your site without touching theme code.
    • NewWooCommerce stores, which run on WordPress, can use the same plugin.

  15. Last updated:

    Chat logs: every conversation in the Activity tab

    A new Activity tab lists the conversations your chatbot has had with visitors, so you can read what people ask and how the chatbot answered.

    • NewThe Activity tab lists each chatbot's conversations, newest first, with the date and a preview of the messages.
    • NewOpen a conversation to read the full transcript of visitor questions and chatbot replies.
    • NewDelete a conversation you no longer need.

  16. Last updated:

    intoCHAT launches: an AI chatbot trained on your own content

    The first public version of intoCHAT. Businesses can train an AI chatbot on their website, documents and notes and put it on their site with one line of code.

    • NewTrain a chatbot on pages from your website, uploaded PDF, DOCX and TXT files, or text you paste in.
    • NewWrite the chatbot's instructions yourself or start from a ready-made template.
    • NewSet a welcome message and suggested questions that visitors can click to start a conversation.
    • NewMatch the widget to your brand with your own bubble, header and message colors.
    • NewTest answers in the playground before the chatbot goes live.
    • NewAdd the chat bubble to any site by pasting one script tag before the closing body tag.